Engage has developed an enviable reputation for delivering high quality, technology driven field services for clients. Particularly, in the energy, water, financial services and legal sectors. This has been achieved through the hard work and professionalism of its Resolution Officers who act as the eyes and ears of clients. Resolution Officers visit residential and commercial properties to collect information and resolve a range of issues. This could include negotiating with customers to resolve domestic and commercial utility accounts, verifying the status of properties, reconnecting customers to clients, reading meters and/or conducting surveys. Those applying for a Resolution Officer role with Engage come from a range of different backgrounds. Experience in field services is helpful but not necessarily a requirement. Characteristics shared by all Resolution Officers are the ability to communicate with people from all walks of life and understanding that different challenges require different approaches and solutions. officerecruitment@marstonholdings.co.uk. Successful applicants can expect to enjoy a satisfying career that is personally and financially rewarding. Of course, Engage does expect something in return – your commitment, professionalism and willingness to take on new skills and knowledge as required. Those willing to apply themselves to the role enjoy unrivalled support, flexibility, job satisfaction and a structured training programme designed to develop people so that they can reach their full potential. All new Resolution Officers are enrolled into the Engage Training Academy.  Initially they work alongside an experienced Training Resolution Officer (TRO), who offers practical advice and support prior to them undertaking independent field work. Additionally, they benefit from desk-based and remote training, along with access to a growing library of training videos. Once initial training is completed, ongoing training support is provided by TROs and the Engage management team. This experience is then built on through regular training briefings and upskilling. If you would like to find out more about a career with Engage, please click here.