Customer help centre - Engage Services

How can we help?

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Yes, the telephone number to call is, 0333 320 6200 which is the number displayed on my ID badge, this number is free of charge when called from a landline or mobile phone.

Engage have been asked to assist you with reconnecting with the client, so that the client can have up to date details of your circumstances. Please contact the Engage office with the number on your letter.

Engage have been asked to assist in you with opening dialogue and reconnecting with the client and can reassure you that the client will be pleased to assist you in any way that they can. Please contact the Engage office with the number on your letter.

Please contact our office on 0333 320 6200 and we can assist you on the next steps to resolve your account or arrange another visit.
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Engage will arrange a further visit that is convenient for you, our contact number is 0333 320 6200 which is free from a landline or mobile phone.

Engage will document all of the details at door step, or by telephone contact, and will ensure that all details are passed back to the client for resolution.

Engage will discuss this option with you, and if this is the best course of action suited to your circumstances, this will be requested from the client for you.

Engage will document all of the details at door step or by telephone contact and will ensure that all details are passed back to the client for resolution.

Please call us we would be more than happy to help you and discuss all the options, this is a freephone number 0333 320 6200

Contact Engage Services


To speak to one of our team, call 0333 320 6200.

Our opening hours are 9am to 5pm Monday to Friday.

Email: [email protected]

Our Offices:
2 Anchor Court,
Commercial Road
Blackburn with Darwen
BB3 0DB

Engage Services complaints procedure

If you have a complaint

Engage Services is committed to treating its customers fairly. We monitor calls and working practices to ensure that we meet and maintain high standards both internally and externally in field when visiting at premises.

If you believe that we have not met your expectations or should you feel dissatisfied with any matter we would welcome the opportunity to correct this.

We have a formal complaints procedure to assist in addressing any matters arising although we hope there will be no need to use this service.

If required please contact the Complaints team, either in writing or by telephone or email at
Complaints Team
Engage Services,
2 Anchor Court,
Commercial Road,
Blackburn with Darwen
BB3 ODB
Email: 

Telephone: 0333 320 6200 (Freephone for both landline and mobile phones)

It will help us if you can provide:

  • Your name, address, contact telephone number and account reference number.
  • Full details of your concern or complaint.

When we receive your complaint we will seek to fully investigate the matter, we seek to resolve complaints within 3 working days if possible. From receipt of our final response, you have 8 weeks to express any dissatisfaction with the outcome

Consumer Credit Regulated Agreements

If you remain dissatisfied after receiving a final response to your complaint you can contact the Financial Ombudsman Services (FOS) for further review

The Financial Ombudsman Services contact details are below

Financial Ombudsman Services

TELEPHONE: Monday to Friday – 8am to 8pm Saturday – 9am to 1pm

FOS will be happy to phone you back, if you are worried about the cost of calling.

TEXT on 07860 027 586 and we’ll call you back.

Email:

POST: The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Utility accounts

If you remain dissatisfied after receiving a final response to your complaint you can contact the Energy Ombudsman

The Energy Ombudsman details are below

Energy Ombudsman

TELEPHONE 0330 440 1624 Open – Monday to Friday, 9am to 5pm

TEXT PHONE SERVICE 0330 440 1600

EMAIL 

POST Energy Ombudsman, PO Box 966, Warrington, WA4 9DF

ONLINE http://www.ombudsman-services.org/contact-us-energy.html

Contact us

Transfer Up instruction form

This service allows you to apply for County Court Judgments to be transferred to the High Court for enforcement.

Writ of delivery instruction form

Our Enforcement Officers are well equipped and experienced in recovering all types of fixed assets whether it be a single car or fleet.

Money judgment enforcement form

We can enforce judgments obtained in the High Court and almost any judgment issued in the County Court.

Commercial forfeiture instruction form

Landlords may instruct us to take peaceful possession of their commercial property.

CRAR enforcement form

Instruct us to recover commercial rent arrears.

Trespasser removal enforcement form

We can handle the process quickly and resolutely. Our dedicated team will attend the scene on receipt of the warrant and effect eviction without delay.

Residential possession enforcement form

Instruct us for evicting residential tenants.

Process serving and tracing instruction form

We specialise in process serving throughout England and Wales. Court and legal documents are served on a same day-basis when required. We also undertake trace enquiries.

Employment Tribunal Enforcement Form

Instruct us to enforce employment tribunal awards. We can apply to the court to register the award as a Judgment.

European Enforcement Order Instruction Form

If you have a Judgment from a Country outside of the Jurisdiction of England and Wales but where the Debtor resides in England and Wales then we can assist you.

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Make a payment

Other ways to pay Marston:

0333 320 1100

Marston - 24-hour automated payment line

0333 320 1822

Speak to Marston team to make a payment or to discuss your circumstances

Engage logo

For payments to Engage Services:

0333 3206 200

Speak to Engage Services team to make a payment

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Client support

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Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Customer support

Speak to Marston team to make a payment or discuss your circumstances:

0333 320 1822

Our opening hours are 8 AM to 8 PM Monday to Friday, 8 AM to 4 PM on Saturdays.

Contact by post:

It is always quicker and easier to contact us by phone or email. If you do need to send us anything in the post, please send it to:

Marston, PO Box 12019,
Epping, CM16 9EB

To pay by post, send a postal order, cheque or banker’s draft, made payable to ‘Marston’ to the address above. Make sure that you write your name and our reference number on anything you send us and if sending us a payment, on the back of the postal order, cheque or banker’s draft so we know what the payment is for.

If you are an Engage Services customer,

click here for help,

or to speak to one of our team, call

0333 320 6200

.

If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

Client support

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For more information

Project Centre Limited

0330 1358 950

Business enquiries

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Use our online form and a member of our team will be in touch as soon as possible.

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For more information

Videalert Limited

The Clock House, 87 Paines Lane, Pinner, Middlesex, HA5 3BY

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

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NSL logo

For more information

NSL Limited

Rutland House, 8th Floor, 148 Edmund street, Birmingham, B3 2JR.

If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

0333 3203 355

Business enquiries

NSL checking - Identity Verification Service

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

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For more information

Engage

2 Anchor Court, Commercial Road, Blackburn with Darwen, BB3 0DB

0333 320 6200

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Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

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For more information

Marston High Court

Rutland House, 8th Floor, 148 Edmund street, Birmingham, B3 2JR.

0333 3202 549

Business enquiries

Contact by post:

Embassy House, 60 Church Street,
Birmingham, B3 2DJ
DX 13014 Birmingham.

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Marston Holdings Logo

For more information

Marston Holdings

Rutland House, 8th Floor, 148 Edmund street, Birmingham, B3 2JR.

0333 3203 355

Business enquiries

0333 3202 985

Media enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

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For more information

ParkTrade Europe AB

Sturegatan 16, 114 36 Stockholm, Sweden

+46 8 663 54 00

Business enquiries

+44 333 3202 985

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Business enquiries form

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Scott & Co (Scotland) LLP

9 Melville Crescent Edinburgh, EH3 7LZ

0333 3206 871

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Business enquiries form

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Client support

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For more information

Project Centre Limited

0330 1358 950

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Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.