Utility Field Services

Working with over 14 utility companies across UK & Ireland, we provide a comprehensive range of services, focusing around the “Live & Final” arenas. As a technology driven company, we use our innovative VARS (Voice Agent Recording Software) product, allowing our agents to record each and every visit, through our hand-held device.


Our agents are fully trained and highly experienced in dealing with matters of vulnerability and affordability. Our VARS system gives you the confidence and transparency that we are treating your customers fairly by working together to achieve the right outcome.


  • 100% audio recording on every visit
  • Blended field force comprising of employed and self-employed agents
  • BTTC (Best Time To Contact) technology
  • Varied visit strategy
  • Reduction in customer complaints & ability to fully investigate (VARS & GPS data)
  • Signatures / photographs captured where required
  • Increase your customer insight through data analytics
  • Average days to visit – 4 days from instruction
  • Contact centre support to field processes

Services include

Arrears visits

  • Pre warrant visits (PDVs)
  • Warrant application and execution
  • Commercial disconnection
  • Shared supply resolution visits

Customer support

  • Affordability visits
  • Change of tenancy/occupier visits
  • Vulnerability visits
  • Trust fund/scheme application and completion visits

Investigations and meter services

  • Residency checks
  • Void/vacant visits
  • Non purchase/low user prepayment meter visits
  • Theft and abstraction
  • Safety inspections
  • Smart meter installations
  • Meter readings/must reads
  • Reconnection

Final debt

  • Engage and reconnect visit
  • Gather and collate data
  • Default arrangement visit