Conformance to Web Content Accessibility Guidelines 2.1

Level A conformance, W3C WAI Web Content Accessibility Guidelines 2.1
Level AA conformance, W3C WAI Web Content Accessibility Guidelines 2.1
Level AAA conformance, W3C WAI Web Content Accessibility Guidelines 2.1

Pages bearing these logos indicate a claim of conformance by the page author or content provider to appropriate conformance Level of the W3C Web Content Accessibility Guidelines 2.1, including all Level A, AA, and AAA success criteria defined in the Guidelines.

The Web Content Accessibility Guidelines 2.1 explain how to make Web content accessible to people with disabilities. Conformance to these guidelines will help make the Web more accessible to users with disabilities and will benefit all users.

Accessibility statement for Marston Holdings and the companies within its group

Our websites are operated by Marston (Holdings) Limited (“We, Us, Our”). We are registered in England and Wales under company number 2512508 and have our registered office at Rutland House, 48 Edmund Street Birmingham B3 2JR. We are a privately owned specialist UK company operating in the field of civil and High Court Enforcement.

This accessibility statement applies to (but not limited to) the following web sites

  1. www.marstonholdings.co.uk
  2. www.burlingtongroup.co.uk
  3. www.marstongroup.co.uk
  4. www.engageltd.co.uk
  5. www.HCEO.co.uk
  6. www.marstonhighcourt.com
  7. www.marstonhighcourt.co.uk
  8. www.moretonsmith.co.uk
  9. forum.moretonsmith.co.uk
  10. www.rossendales.com
  11. www.RossendalesCollect.com
  12. www.RossendalesTraining.com
  13. www.scottandco.uk.com
  14. www.aahutton.co.uk
  15. www.pay.scottandco.uk.com
  16. https://pay.aahutton.co.uk
  17. https://infinity.scottandco.uk.com
  18. www.swiftcredit.co.uk
  19. www.nsl.co.uk
  20. http://optivo.nsl.co.uk

This website is run by Marston Holdings . We want as many people as possible to be able to use this website. For example, that means you should be able to:

  1. Change colours, contrast levels and fonts
  2. Zoom in up to 300% without the text spilling off the screen
  3. Navigate most of the website using just a keyboard
  4. Navigate most of the website using speech recognition software
  5. Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  6. We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of this website are not fully accessible:

  1. In some places the text will not reflow in a single column when you change the size of the browser window
  2. In some places you cannot modify the line height or spacing of text
  3. Most older PDF documents are not fully accessible to screen reader software
  4. Live video streams do not have captions
  5. Some of our online forms are difficult to navigate using just a keyboard
  6. you cannot skip to the main content when using a screen reader
  7. there’s a limit to how far you can magnify the map on our ‘contact us’ page
  8. Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email

generalenquiries@marstonholdings.co.uk.

Call

0333 320 1822

Write:

WCAG Compliance officer

Marston
PO Box 12019
Epping
CM16 9EB

We’ll consider your request and get back to you in 5 working days.

If you cannot view the map on our ‘contact us’ page, call or email us generalenquiries@marstonholdings.co.uk. for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

email

generalenquiries@marstonholdings.co.uk.

Call

0333 320 1822

Write:

WCAG Compliance officer

Marston
PO Box 12019
Epping
CM16 9EB

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

email

generalenquiries@marstonholdings.co.uk.

Call

0333 320 1822

Write:

WCAG Compliance officer

Marston
PO Box 12019
Epping
CM16 9EB

Technical information about this website’s accessibility

Marston Holdings is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status: This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video : We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

This statement was prepared on 1st Jan 2020. It was last reviewed on 17th Sep 2020

Claims are not verified by W3C. Content providers are solely responsible for the use of these logos.

This website was last tested on 17th Sep 2020 The test was carried out by Eagle View Digital Solutions

Responsible Approach to Consumers
Learning & Development Impact of the Year
Best Use of Credit Technology
Best Vulnerable Customer Strategy
Excellence in Enforcement
Excellence in Staff Development
Excellence in Innovation
Winner of Winners
Diversity Award
Mobile Project Team of the Year
Parking Team of the Year
Excellence in Treating Customers Fairly
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