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Enforcement Conduct Authority announced in landmark reform

The establishment of an Enforcement Conduct Authority has been announced in a report published by the Centre for Social Justice today (click here to view).

The enforcement and debt advice sectors worked collaboratively with the Centre for Social Justice to agree a framework for independent oversight of enforcement.  

The Enforcement Conduct Authority will be up and running this year, and its objectives will be to:

  • raise standards;
  • improve accountability;
  • adjudicate complaints;
  • recognise vulnerability; and
  • achieve fairness.

Marston supported the Centre for Social Justice in its efforts to drive reform for enforcement, sponsoring research and roundtable discussions to facilitate this landmark achievement.

Marston’s Chief Executive was invited to contribute his expertise as one of the architects of the 2014 enforcement reforms. These introduced greater protections for customers, including the introduction of a pre-visit Compliance Stage (at which over 50% of cases are now settled) and clear, fixed fee levels for each stage of activity. He states that:

“The Enforcement Conduct Authority, with its substantive scope and wide powers, represents the kind of breakthrough reform that happens once in a generation.

It will raise standards, spotlight good practice and improve safeguards. It will also ensure the integrity of key principles that underpin the Taking Control of Goods Regulations.”

Baroness Nicky Morgan wrote the report foreword, in which she states that:

“The ECA’s potential is unlimited. With a strong mandate to ensure the fair treatment of people in debt, it will provide the independent, fair and formal supervision of enforcement that has been strongly advocated by, among others, the House of Commons Justice Committee. In developing new protocols on vulnerability and affordable repayment, the ECA will ensure that people experiencing enforcement are put on a more sympathetic and sustainable path out of debt.

In fact, the mission of the ECA is closely aligned with ongoing efforts by the Government to improve debt collection practices, including the recently introduced Breathing Space scheme.”

Marston will continue to work with all stakeholders as the Enforcement Conduct Authority is established.

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If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

Transfer Up instruction form

This service allows you to apply for County Court Judgments to be transferred to the High Court for enforcement.

Writ of delivery instruction form

Our Enforcement Officers are well equipped and experienced in recovering all types of fixed assets whether it be a single car or fleet.

Money judgment enforcement form

We can enforce judgments obtained in the High Court and almost any judgment issued in the County Court.

Commercial forfeiture instruction form

Landlords may instruct us to take peaceful possession of their commercial property.

CRAR enforcement form

Instruct us to recover commercial rent arrears.

Trespasser removal enforcement form

We can handle the process quickly and resolutely. Our dedicated team will attend the scene on receipt of the warrant and effect eviction without delay.

Residential possession enforcement form

Instruct us for evicting residential tenants.

Process serving and tracing instruction form

We specialise in process serving throughout England and Wales. Court and legal documents are served on a same day-basis when required. We also undertake trace enquiries.

Employment Tribunal Enforcement Form

Instruct us to enforce employment tribunal awards. We can apply to the court to register the award as a Judgment.

European Enforcement Order Instruction Form

If you have a Judgment from a Country outside of the Jurisdiction of England and Wales but where the Debtor resides in England and Wales then we can assist you.

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