NSL provides high quality, innovative and cost-effective outsourcing solutions to the public and private sector. A range of highly scalable services are provided to increase and protect revenue on behalf of both clients and partners.
We operate two customer service centres which are staffed by more than 350 agents. They currently handle over one million calls, process 730,000 items of correspondence and review 700,000 CCTV clips from automatic numberplate recognition cameras each year.
With the scale and infrastructure to meet the needs of the largest local authorities, we can mobilise and implement support services in short timescales.
NSL’s trained, multi-skilled advisers are all UK-based and provide cost-effective 24/7 support for customer queries, bookings, payments, eligibility and information requests.
With bespoke processes and robust information management systems, we ensure that every call, including during peak demand periods, is handled effectively and to the highest quality standards.
Our opening hours are 8 AM to 8 PM Monday to Friday, 8 AM to 4 PM on Saturdays.
It is always quicker and easier to contact us by phone or email. If you do need to send us anything in the post, please send it to:
To pay by post, send a postal order, cheque or banker’s draft, made payable to ‘Marston’ to the address above. Make sure that you write your name and our reference number on anything you send us and if sending us a payment, on the back of the postal order, cheque or banker’s draft so we know what the payment is for.