Agent recruitment

Agent recruitment

Our agents are more successful and have greater confidence because of the training and support they receive.

What are the attributes of a successful agent? Here is one example…

Marston Group’s enforcement agents are able to demonstrate:
  • a sound level of education;
  • self-motivation and the capacity to work alone or in a team;
  • a calm persona whilst under pressure;
  • good communication and negotiating skills;
  • good administration skills;
  • an unbiased attitude towards individual circumstances;
  • a flexible approach to their working hours, as they are required to work early mornings, evenings and weekends;
  • a full driving licence.
Becoming a certificated enforcement agent

To become a certificated enforcement agent, you’ll need to develop your skills with our City & Guilds accredited training, then gain real-life experience learning from your dedicated mentor.

Unlike others, we don’t just expect you to translate training into practice without practice!

As an enforcement agent, you must:
  • plan, organise and manage your own workload;
  • possess excellent communication skills and interpersonal skills;
  • be able to use your initiative to resolve problems; and
  • be comfortable working alongside police and other agencies.

Our enforcement agents are not office-based, therefore applicants must be flexible in both working hours and in terms of location. You should also have a full, clean driving licence.

No formal qualifications are needed, however, a sound level of education is required. Full training is provided to those who have no previous experience.

Successful applicants must gain satisfactory clearance from the Disclosure and Barring Service (DBS) – formerly the Criminal Records Bureau (CRB).

The next step

All applicants are required to complete an application form, a diversity monitoring form and a CRA form.

During the selection process and post-interview, candidates will have the opportunity to shadow an experienced enforcement agent for one day, to obtain an honest understanding of what the job will entail. Extensive criminal record and reference checks are undertaken for all applicants who pass the interview stage.

City & Guilds Training

If successful, all new candidates to the sector are required to attend our formal and recorded one-week Foundation Theory Course, which received City & Guilds accreditation in August 2008. We have since processed over 200 successful candidates within the City & Guilds scheme. The course provides a clear overview of the enforcement sector. This includes:

  • an introduction to Marston Group;
  • health and safety;
  • the law and procedures involved in enforcement;
  • conflict management;
  • how to deal with vulnerable debtors;

The course is conducted by a CIPD accredited trainer. Continuation training is carried out on the street with a dedicated mentor, who is responsible for ensuring that newly recruited enforcement agents are able to perform their duties confidently and safely before being assigned any individual cases. Those who already hold a general bailiff certificate are required to attend a shortened course but have to pass the same level of exam.

Responsible Approach to Consumers
Learning & Development Impact of the Year
Best Use of Credit Technology
Best Vulnerable Customer Strategy
Excellence in Enforcement
Excellence in Staff Development
Excellence in Innovation
Winner of Winners
Diversity Award
Mobile Project Team of the Year
Parking Team of the Year
Excellence in Treating Customers Fairly
accreditation thumb IIP-platinum
accreditation thumb city-guilds
accreditation thumb irrv-2016
accreditation thumb bpa
accreditation thumb civea
accreditation thumb BSI-9001-1
accreditation thumb ISO-14001-2015
EMS 631701
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OHS 631702
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IS 631703
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BCMS 646878