About us

We support the government, utilities and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

Marston Holdings began enforcing court orders almost 40 years ago. Since then, we have grown organically and through acquisition to provide a multitude of end-to-end services that support the implementation of public policy.

We now recover over £850m each year on behalf of the taxpayer, as well as serving private and commercial clients.

The Marston Holdings group of companies includes:

Ethics & governance

Ethics are at the forefront of everything we do.

We have a multi-layered ethical governance structure spanning all the businesses within our Group. This includes an Ethics Committee, which is an internal mechanism for examining ethical issues within the business and ensuring that we work and treat people fairly. Three Executive Board directors are members of this committee. 

We regularly commission ethical governance audits from external contractors to assess the cultures and behaviours of our organisation. Our work has been overseen by an Independent Advisory Group since 2013. The group meets a minimum of five times each year and challenges our business culture and ethical practices, assessing whether proper ethical standards have been applied.

Since September 2020 the Independent Advisory Group has been chaired by Sam Younger CBE.

Our people

Our people are at the core of our organisational strategy.

Employee engagement is key to our success and, as an accredited Investor in People, we truly value and welcome the thoughts, opinions and input of our colleagues.

We are passionate and enthused by our commitment to Social Value. Our company and people fully support these initiatives, ensuring that what gets promised gets done, delivering real value across society.

Awards

Responsible Approach to Consumers

Excellence in
Treating Customers Fairly

Excellence in
Staff
Development

Learning & Development Impact of the Year

Excellence in Enforcement

Excellence in Innovation

Best Use Of
Credit Technology

Winner
of Winners

Diversity
Award

Best Vulnerable
Customer Strategy

Mobile Project Team
of the Year

Parking Team
of the Year

Back Office Awards
2020
Excellence in Walking
2020
Long Service Award
2020
Excellence in Flood and Water Management 2020

Accreditations and organisational memberships

FS 631700
EMS 631701
OHS 631702
IS 631703
BCMS 646878

Contact us

Transfer Up instruction form

This service allows you to apply for County Court Judgments to be transferred to the High Court for enforcement.

Writ of delivery instruction form

Our Enforcement Officers are well equipped and experienced in recovering all types of fixed assets whether it be a single car or fleet.

Money judgment enforcement form

We can enforce judgments obtained in the High Court and almost any judgment issued in the County Court.

Commercial forfeiture instruction form

Landlords may instruct us to take peaceful possession of their commercial property.

CRAR enforcement form

Instruct us to recover commercial rent arrears.

Trespasser removal enforcement form

We can handle the process quickly and resolutely. Our dedicated team will attend the scene on receipt of the warrant and effect eviction without delay.

Residential possession enforcement form

Instruct us for evicting residential tenants.

Process serving and tracing instruction form

We specialise in process serving throughout England and Wales. Court and legal documents are served on a same day-basis when required. We also undertake trace enquiries.

Employment Tribunal Enforcement Form

Instruct us to enforce employment tribunal awards. We can apply to the court to register the award as a Judgment.

European Enforcement Order Instruction Form

If you have a Judgment from a Country outside of the Jurisdiction of England and Wales but where the Debtor resides in England and Wales then we can assist you.

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New business enquiry - ParkTrade

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Make a payment

Other ways to pay:

0333 320 1100

24-hour automated payment line

0333 320 1822

Speak to our team to make a payment or to discuss your circumstances

For payments to Engage Services:

0333 3206 200

Speak to our team to make a payment

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Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Customer support

Speak to one of our teams to make a payment or discuss your circumstances:

0333 320 1822

Our opening hours are 8 AM to 8 PM Monday to Friday, 8 AM to 4 PM on Saturdays.

Contact by post:

It is always quicker and easier to contact us by phone or email. If you do need to send us anything in the post, please send it to:

Marston, PO Box 12019,
Epping, CM16 9EB

To pay by post, send a postal order, cheque or banker’s draft, made payable to ‘Marston’ to the address above. Make sure that you write your name and our reference number on anything you send us and if sending us a payment, on the back of the postal order, cheque or banker’s draft so we know what the payment is for.

If you are an Engage Services customer,

click here for help,

or to speak to one of our team, call

03333 206 200

.

If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Videalert logo

For more information

Videalert Limited

The Clock House, 87 Paines Lane, Pinner, Middlesex, HA5 3BY

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

NSL logo

For more information

NSL Limited

Rutland House, 8th Floor, 148 Edmund street, Birmingham, B3 2JR.

If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

0333 3203 355

Business enquiries

NSL checking - Identity Verification Service

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Engage logo

For more information

Engage Services

2 Anchor Court, Commercial Road, Blackburn with Darwen, BB3 0DB

0333 320 6200

Business enquiries

Business enquiries form

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Client support

Marston Holdings Logo

For more information

Marston High Court

Rutland House, 8th Floor, 148 Edmund street, Birmingham, B3 2JR.

0333 3202 549

Business enquiries

Contact by post:

Embassy House, 60 Church Street,
Birmingham, B3 2DJ
DX 13014 Birmingham.

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Marston Holdings Logo

For more information

Marston Holdings

Rutland House, 8th Floor, 148 Edmund street, Birmingham, B3 2JR.

0333 3203 355

Business enquiries

0333 3202 985

Media enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

ParkTrade logo

For more information

ParkTrade Europe AB

Sturegatan 16, 114 36 Stockholm, Sweden

+46 8 663 54 00

Business enquiries

+44 333 3202 985

Media enquiries

Business enquiries form

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Client support

Scott and Co logo

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Scott & Co (Scotland) LLP

9 Melville Crescent Edinburgh, EH3 7LZ

0333 3206 871

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.