Clean air and low emission zones - enforce

Marston Holdings provides extensive back office services and automated cloud-based flexible systems that enable high levels of compliance to be rapidly achieved and maintained in clean air and low emission zones.

CCTV reviewing

Our customer service centres process CCTV clips on behalf of many local authorities and provide a resilience service to cost effectively manage the peaks and flows of demand, or a permanent solution to undertake the review of CCTV evidence. The centres are staffed by advisors with the qualifications required to undertake CCTV reviewing and they are fully trained on a variety of reviewing systems. For more information click here.

Notice processing

We have over a decade’s experience of notice processing and develop and deliver bespoke solutions that integrate with client systems. We now lead the way in multi-channel operations that provide sleeker, streamlined processing and performance is closely monitored to ensure the highest levels of customer experience.

Working in partnership with local authority clients, we ensure that all challenges and representations are fully answered within 10 working days to significantly reduce the incidence of repeat correspondence and telephone calls. With extensive experience of the different ways that local authorities approve decisions on formal representations, we offer a range of processes to meet specific statutory obligations. For more information click here.

Road traffic debt recovery

We support local authorities in good traffic management and achieving environmental objectives by enforcing court orders relating to traffic and parking offences.

Notice processing and enforcement of foreign registered vehicles

We provide a notice processing and enforcement service that will help councils to effectively enforce contraventions committed by foreign registered vehicles (FRVs). Delivered in conjunction with ParkTrade, a Swedish technology company that is part of Marston Holdings, this service enables us to access European vehicle registration databases on behalf of clients to identify and process contraventions by FRVs as well as providing debt recovery services across Europe through Marston Recovery.

Using this service, councils no longer need to write off all debt incurred by FRVs from many European countries for parking and moving traffic contraventions. This can also include the identification of the make, model, colour, gross weight, engine type, Euro rating and CO² emission band of FRVs entering clean air and low emission zones. It helps to determine whether offences have been committed and/or whether the correct tariffs have been paid for entry into these restricted zones. For more information click here.

Permitting and allow-listing

Our modular, system agnostic solutions allow a broad range of business rules to be applied to emission and road user charging schemes. The same good customer journey principles provide automated application processes with easy to use webforms and high levels of omnichannel support.

These solutions can be integrated into wider system architectures allowing for secure and efficient processing of applications, appeals and resolution of cases. In addition, permitting and allow-lists support clean air and low emission zones, providing equitable, flexible and transparent solutions to comply with local business rules. For more information click here.

Contact us

Transfer Up instruction form

This service allows you to apply for County Court Judgments to be transferred to the High Court for enforcement.

Writ of delivery instruction form

Our Enforcement Officers are well equipped and experienced in recovering all types of fixed assets whether it be a single car or fleet.

Money judgment enforcement form

We can enforce judgments obtained in the High Court and almost any judgment issued in the County Court.

Commercial forfeiture instruction form

Landlords may instruct us to take peaceful possession of their commercial property.

CRAR enforcement form

Instruct us to recover commercial rent arrears.

Trespasser removal enforcement form

We can handle the process quickly and resolutely. Our dedicated team will attend the scene on receipt of the warrant and effect eviction without delay.

Residential possession enforcement form

Instruct us for evicting residential tenants.

Process serving and tracing instruction form

We specialise in process serving throughout England and Wales. Court and legal documents are served on a same day-basis when required. We also undertake trace enquiries.

Employment Tribunal Enforcement Form

Instruct us to enforce employment tribunal awards. We can apply to the court to register the award as a Judgment.

European Enforcement Order Instruction Form

If you have a Judgment from a Country outside of the Jurisdiction of England and Wales but where the Debtor resides in England and Wales then we can assist you.

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Make a payment

Other ways to pay Marston:

0333 320 1100

Marston - 24-hour automated payment line

0333 320 1822

Speak to Marston team to make a payment or to discuss your circumstances

Engage logo

For payments to Engage Services:

0333 3206 200

Speak to Engage Services team to make a payment

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Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Customer support

Speak to Marston team to make a payment or discuss your circumstances:

0333 320 1822

Our opening hours are 8 AM to 8 PM Monday to Friday, 8 AM to 4 PM on Saturdays.

Contact by post:

It is always quicker and easier to contact us by phone or email. If you do need to send us anything in the post, please send it to:

Marston, PO Box 12019,
Epping, CM16 9EB

To pay by post, send a postal order, cheque or banker’s draft, made payable to ‘Marston’ to the address above. Make sure that you write your name and our reference number on anything you send us and if sending us a payment, on the back of the postal order, cheque or banker’s draft so we know what the payment is for.

If you are an Engage Services customer,

click here for help,

or to speak to one of our team, call

0333 320 6200

.

If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Videalert logo

For more information

Videalert Limited

The Clock House, 87 Paines Lane, Pinner, Middlesex, HA5 3BY

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

NSL logo

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NSL Limited

Rutland House, 8th Floor, 148 Edmund street, Birmingham, B3 2JR.

If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

0333 3203 355

Business enquiries

NSL checking - Identity Verification Service

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

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Engage logo

For more information

Engage

2 Anchor Court, Commercial Road, Blackburn with Darwen, BB3 0DB

0333 320 6200

Business enquiries

Business enquiries form

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Client support

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For more information

Marston High Court

Rutland House, 8th Floor, 148 Edmund street, Birmingham, B3 2JR.

0333 3202 549

Business enquiries

Contact by post:

Embassy House, 60 Church Street,
Birmingham, B3 2DJ
DX 13014 Birmingham.

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Marston Holdings Logo

For more information

Marston Holdings

Rutland House, 8th Floor, 148 Edmund street, Birmingham, B3 2JR.

0333 3203 355

Business enquiries

0333 3202 985

Media enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

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For more information

ParkTrade Europe AB

Sturegatan 16, 114 36 Stockholm, Sweden

+46 8 663 54 00

Business enquiries

+44 333 3202 985

Media enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Scott and Co logo

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Scott & Co (Scotland) LLP

9 Melville Crescent Edinburgh, EH3 7LZ

0333 3206 871

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.