Authorised by the Financial Conduct Authority, Engage Services (ESL) Limited t/a Engage is the market leader in the recovery of vehicle and non-vehicle assets. This includes the recovery of arrears on behalf of captive and non-captive lenders operating across the UK and internationally.
We are focused on working with clients to understand their individual circumstances, the customer journeys and approaches to recovering their assets. This helps to reach customers that have not continued their commitment to pay outstanding loans.
As a business built on ‘firsts’, we have consistently led the industry. This benefits clients by:
Our client services team is committed to understanding your specific requirements, ensuring service levels are met and sharing ideas on how to improve communication, reporting and performance.
Professional representation is provided in the field by our field agents with their own repossession vehicles. This allows for a reduced supply chain and less risk for clients, whilst delivering reassuringly excellent levels of service in speed of response, customer focused approach and vehicles recovered.
Our account management team is always on hand to answer any questions and to receive and execute client instructions. This team works closely with field agents, providing operational support where needed.
What makes Engage different is our extensive knowledge and experience with those who find themselves in an arrears position. A commitment to compliance and professionalism makes us a ‘safe pair of hands’ for creditors with a reputation to maintain.
Our clients often use us as their primary supplier as they benefit from our ANPR technology. With a UK-wide camera network, we have an outstanding ability to spot vehicles of interest.
We support clients with:
With a competitive pricing structure, we work on a no-success-no-fee basis. This includes full access to our online portal system.
Processing over 20,000 cases a year, with success rates of around 92-95%, on a ‘prime’ book, Engage is the market’s leading asset repossession solution provider.
Our opening hours are 8 AM to 8 PM Monday to Friday, 8 AM to 4 PM on Saturdays.
It is always quicker and easier to contact us by phone or email. If you do need to send us anything in the post, please send it to:
To pay by post, send a postal order, cheque or banker’s draft, made payable to ‘Marston’ to the address above. Make sure that you write your name and our reference number on anything you send us and if sending us a payment, on the back of the postal order, cheque or banker’s draft so we know what the payment is for.