Tottenham Hotspur Stadium (London Borough of Enfield) increased in capacity from 38,000 to over 61,000 making it the capital’s largest premiership football stadium when it opened in 2019. Although Tottenham Hotspur FC encourages visitors to use public transport to access the stadium, it was always likely that a number of visitors would attempt to drive to the area.
In 2017 residents and businesses were consulted on a controlled parking zone (CPZ) for the South Edmonton area, 60% of respondents said there was a problem with parking. In 2018, the Council proposed the introduction of an event day CPZ which would operate on event days from 12noon – 9pm. Project Centre led on the design of the CPZ and the consultation with residents, businesses and community groups.
Project Centre led on the whole consultation process. Residents and businesses in the area received a consultation document (including questionnaire) and return envelope. Copies of the consultation documents were also sent to all ward councillors.
Stakeholders were directed to Project Centre’s online consultation portal where detailed information and plans were provided as well as a survey to capture respondents’ opinions about the scheme. A second delivery was undertaken to areas with a low response rate and to those who reported they hadn’t received the consultation document. Copies of the consultation document and envelopes were sent as packs with a supporting letter to community facilities in and surrounding the CPZ area including places of worship and schools.
Door knocking was undertaken in areas where there were reports of missed collections or low response rates. In total 447 households were door knocked and we received 142 responses from these. A press release was sent to local media and the consultation was promoted on the Council’s website and social media accounts. A formal notice was published as part of the traffic order making process advertising the Council’s intention to implement the event day CPZ. The notices were installed on lampposts and advertised in the local newspaper.
A designated phone number and email address were created to answer any queries.
Monitoring and detailed analysis of the consultation responses was undertaken and a Cabinet report drafted. 700 responses were submitted with over half in favour of the event day CPZ, 20.7% were against the scheme and 28.9% didn’t provide a preference. In addition, correspondence was also received on behalf of over 300 bus drivers in support of the proposal.
There were a number of concerns raised that were addressed including:
- More visitor permits
- The cost of visitor vouchers
- Selling visitor vouchers on
- People parking in front of garages that aren’t their own
- Carers needing to park to visit patients
- Blue Badge facility
The scheme has now been implemented.