NSL has been the DVLA’s enforcement partner since 2013, helping to improve Vehicle Excise Duty compliance. This is achieved through the delivery of a nationwide enforcement service.
Operatives based at our vehicle pounds across the UK use removal and ANPR-enabled vehicles to deliver a dedicated service to the DVLA. This national footprint ensures every postcode is visited at least twice a year as part of our robust enforcement operation.
We use ANPR to capture over 100 million vehicle registration plates every year. They are compared in real-time with the DVLA’s list of untaxed vehicles. Typically, this service identifies over 250,000 untaxed vehicles per annum for prosecution action, of which 80,000 are subsequently immobilised and 50,000 are impounded.
At our PCI-compliant customer contact facility, we collect statutory release fees on behalf of the DVLA via web and telephone payment solutions. We handle around 140,000 telephone and 3,000 written communications every year. Advice is provided on the reasons for enforcement, how to appeal enforcement actions, complaint handling and directing keepers to vehicle pounds to facilitate the release of impounded vehicles.
This service is a key tool for the DVLA to ensure that a fair and consistent enforcement approach is in place in order to deliver increased compliance year on year.
Under current legislation, the Secretary of State can devolve enforcement powers to local authorities allowing them to act against untaxed vehicles.
Local authorities and the DVLA can work in partnership to remove unlicensed vehicles from the roads. Such partnerships provide opportunities for local authorities to raise income from enforcement fees. NSL has the enforcement and vehicle pound infrastructure to enable and support local authorities to successfully deliver this service.
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Our opening hours are 8 AM to 8 PM Monday to Friday, 8 AM to 4 PM on Saturdays.
It is always quicker and easier to contact us by phone or email. If you do need to send us anything in the post, please send it to:
To pay by post, send a postal order, cheque or banker’s draft, made payable to ‘Marston’ to the address above. Make sure that you write your name and our reference number on anything you send us and if sending us a payment, on the back of the postal order, cheque or banker’s draft so we know what the payment is for.